Shipping


US Domestic and International Shipping

We appreciate all Flying Horseshoe Customers and that you chose to shop with us! Items are shipped out within 1-3 business days. All orders are shipped via USPS Priority Mail which takes about 2-3 business days in the States, depending on the destination. If you would like to have an item upgraded to expedited shipping please email us at info@flyinghorseshoe.com and we will let you know the different cost options.

USPS Priority Mail Shipping (Orders $1-$99.99): $6.95

USPS Priority Mail Shipping (Orders $100 - 249.99): $8.49

USPS Priority Mail Shipping (Orders $250 and up): $12.00

USPS Priority Mail Shipping - Canada: $45

USPS Priority Mail Shipping - International: $50

Shipping Insurance

Each USPS Priority Mail package, with some exceptions, may include up to $100 of insurance. These packages are ONLY insured against loss, damage, or missing contents, this does not include stolen packages.

Claims must be filed no later than 60 days.

Full Priority Mail Insurance Details

We do our best to assist in completing USPS claims. However, there are instances where they are rejected.

If you are looking for another insurance option, we do offer Route Shipping Insurance that can be added on to any order.

Returns

Returns are something that is bound to happen from time to time but we work hard to eliminate the chances. Please read about each product description carefully as we describe in as much detail as possible how each item fits. We also love to have you call or email us with any additional product and sizing questions you may have ahead of time. With these two processes we are able to reduce the number of returns - which saves everyone time and money. It’s a win-win!

14 Days to Return

Items may be returned for a Refund based on the following:

  • Returns must be received in new condition - unwashed, unworn, unaltered, makeup free, deodorant fee, smoke free, stain free and with tags ATTACHED.

  • Note all footwear must be in its original box and placed inside another box for return. No labels or tape may be attached to the boot/shoe box.

  • No returns of earrings due to hygiene reasons.

  • No returns of custom made products.

  • All sales of merchandise that are marked down are returnable for store credit only.

  • Merchandise must be postmarked within 14 days of the confirmed delivery date shown on your order’s tracking number. Should you return an item after this time frame, we can not accept it and you will be responsible for paying to have it returned to you.

  • The only exception for the Return Postmark deadline is for Christmas Gift Orders that are placed during November 1st - December 24th. Christmas Orders must be postmarked to be returned by the 15th of January.

  • Please include the completed Return Form on the back of your packing slip or print one from our return page.

  • There is no need to notify us of your return(s) prior to sending them to us.

Due to order volume & the high risk of sellouts, we are not able to process exchanges. If you are needing a different size, we suggest promptly placing a new order for it before it sells out.

Please mail returns to:

Flying Horseshoe

address

*We suggest adding tracking ro your package so you are able to verify delivery. You may ship your return via USPS, UPS or FedEx.

Additional Notes:

  • Return shipping costs are the customer’s responsibility.

  • We do not refund the original cost of shipping.

  • It is at the discretion of Flying Horseshoe to deny a return if the merchandise is in a condition showing damage or use.

  • All applicable promotions, discounts, offers, free items (as part of a qualifying purchase)and coupons granted at the time of purchase will be prorated and applied to the amount of refund or credit. You will be limited to 7 order returns within a 90 day period (this does not include defective merchandise).

  • Please let us know within 4 days of receipt of the item if there are any errors in your order or defects in merchandise. Sometimes mistakes just happen, but we promise to correct the problem right away! Contact us at info@flyinghorseshoe.com